Rosetta Wellbeing will take reasonable steps to reduce safeguarding risks by:

• Maintaining clear professional boundaries.

• Using respectful and appropriate communication.

• Obtaining consent before physical adjustments or touch.

• Respecting a participant’s right to decline touch, movement or discussion.

• Explaining that Rosetta Wellbeing services do not replace medical care.

• Avoiding diagnosis or treatment outside our professional competence.

• Providing adapted or chair-based options where appropriate.

• Using suitable venues and completing appropriate risk assessments.

• Protecting personal and health information.

• Using appropriate consent for photographs, recordings and testimonials.

• Maintaining suitable professional and public-liability insurance.

• Responding promptly to complaints and concerns.

• Obtaining appropriate DBS checks where a role is eligible and a check is required.

• Reviewing the conduct and suitability of contractors and delivery partners.

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13. Professional boundaries

Rosetta Wellbeing and anyone working on its behalf must not:

• Exploit a participant financially, emotionally, physically or sexually.

• Pressure someone to disclose personal or health information.

• Promise to keep safeguarding information secret.

• Use confidential information for personal benefit.

• Communicate in an intimidating, discriminatory, sexualised or degrading way.

• Provide services outside their professional competence.

• Use physical contact without appropriate explanation and consent.

• Take control of a participant’s money, property or personal decisions.

• Encourage inappropriate personal dependency or relationships.

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Concerns about professional boundaries will be treated seriously and may be referred to the appropriate safeguarding or professional body.
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14. Online safeguarding

The same safeguarding standards apply to online and in-person services.
For online sessions and communications, Rosetta Wellbeing will:

• Use appropriate digital platforms.

• Protect meeting links and participant information.

• Explain whether any session will be recorded.

• Obtain appropriate permission before recording.

• Avoid sharing confidential information in public or group messages.

• Use professional communication accounts.

• Respond appropriately to concerning online behaviour or disclosures.

• Contact emergency or safeguarding services where an online disclosure indicates immediate danger.

Where possible, Rosetta Wellbeing may ask for the person’s location if emergency assistance is required during an online session.

15. Responding to a disclosure or concern

When someone discloses abuse or a safeguarding concern is identified, Rosetta Wellbeing will:
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Check immediate safety
If someone is in immediate danger, seriously injured or requires urgent police or medical assistance, 999 will be called.
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Listen calmly
The person will be given time to speak and will be treated seriously and without judgement.
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Avoid investigating
Rosetta Wellbeing will not attempt to prove what happened, interview witnesses or confront the person alleged to have caused harm.

Questions will be limited to what is necessary to understand the immediate concern and safety risk.

Explain confidentiality
Rosetta Wellbeing will not promise secrecy.

The person will be told that relevant information may need to be shared with someone who can help protect them or another person.

Ask what the adult wants
Where possible, the adult will be asked:

• What they would like to happen.

• Whether they feel safe.

• Whether anyone else may be at risk.

• Whether they need medical assistance.

• Whether they agree to information being shared.

• Whether they need communication or advocacy support.

Record the concern
A clear and factual record will be made as soon as possible. The person’s own words will be recorded where possible, and facts will be distinguished from opinion.

Report the concern
The concern will be reported promptly to the Designated Safeguarding Lead.

Where delay could place someone at risk, Rosetta Wellbeing will contact Adult Social Care, the police or emergency services directly.

Rosetta Wellbeing does not need to gather proof before reporting a reasonable safeguarding concern.

16. Consent and information sharing

Rosetta Wellbeing will normally seek the adult’s consent before sharing safeguarding information where the adult has capacity to make that decision.

Information may be shared without consent where necessary and proportionate, including where:

• Someone is in immediate danger.

• There is a serious risk of harm.

• Another adult or child may be at risk.

• A serious crime may have occurred.

• The person alleged to have caused harm may present a risk to others.

• The adult may be experiencing coercion or control.

• The adult may lack capacity to make the relevant decision.

• Disclosure is required by law or a safeguarding authority.

Only relevant information will be shared, and only with people or organisations that reasonably need it.

Where possible and safe, the adult will be told what information is being shared and why.
 

17. Mental capacity

Rosetta Wellbeing will presume that an adult has capacity to make their own decisions unless there is a reason to believe otherwise.

An adult will not be treated as lacking capacity simply because they make a decision that another person considers unwise.

Where there is concern about capacity, Rosetta Wellbeing will:

• Provide information clearly.

• Allow reasonable time for the person to understand and respond.

• Consider communication or accessibility adjustments.

• Avoid making an informal diagnosis.

• Seek advice from Adult Social Care or another appropriate professional.

• Take urgent protective action where delay could expose someone to serious harm.

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The Mental Capacity Act requires capacity to be considered in relation to the particular decision at the particular time, and decisions made for someone who lacks capacity must be in their best interests and use the least restrictive option.