Privacy Policy

This policy describes how Rosetta Wellbeing (we, us, or our) collects, manages, stores, uses, and discloses your personal information. It outlines the privacy framework within which we operate and should be read in conjunction with any supplementary privacy policies and implementation procedures that we may introduce or update periodically.

If you disagree with the terms of this policy, please refrain from providing us with your personal information.

YOUR PERSONAL INFORMATION AND PRIVACY

Our Privacy Policy explains how we collect, store, use, disclose, and manage your personal information. It also details the physical, electronic, and security measures we employ to protect it. However, by providing personal information through this website, you accept the inherent risks of dealing over the internet and agree not to hold us responsible for any breach of security, unless we have violated a law, acted with gross negligence, or deliberately defaulted on our duties to you.

We reserve the right to disclose de-identified information about users to third parties. Complaints about privacy matters are taken seriously, and our complaint handling procedure is outlined in this policy.

DEFINITIONS

Information and Records: This policy covers electronic or physical records but excludes publicly available information and employee records under the Privacy Act.

Personal Information: Information that identifies you or can reasonably be used to ascertain your identity.

Sensitive Information: Includes biometric, criminal, genetic, health, political, philosophical, and membership-related data.

WHAT TYPES OF PERSONAL INFORMATION DOES ROSETTA WELLBEING COLLECT AND HOLD?

Depending on your interaction with us, we may collect:

Your name, email address, phone number, and postal address
Age and gender information relevant to our services
Health-related information voluntarily shared to tailor yoga, breathwork, and wellbeing practices
Payment details (for bookings and subscriptions)
Technology information such as your IP address, browser, or device type when visiting our website

You may refuse to provide personal information, which could affect our ability to meet our obligations to you or provide certain services. Anonymity or pseudonyms may be used but may restrict access to some offerings.

WHY DOES ROSETTA WELLBEING COLLECT, HOLD, USE, AND DISCLOSE PERSONAL INFORMATION?

We may collect, store, and use your personal information to:

Provide our services, including Reframing Menopause Workshops and Pause to Breathe Sessions
Process bookings, payments, and subscriptions
Respond to inquiries and support requests
Share resources, journaling prompts, or course-related updates
Manage community spaces, such as private online groups
Comply with legal or regulatory obligations

We may disclose your personal information to:

Trusted service providers who support payment processing, email communications, and website hosting
Government agencies or authorities if legally required
Professional advisors such as auditors or legal representatives
Third-party providers where necessary for the delivery of services (e.g., Zoom, email marketing platforms)

Certain situations allow us to disclose personal information without consent, such as preventing imminent threats to health or safety.

USE OF THIRD-PARTY SOFTWARE

Our website and services may use third-party technologies. Your personal information may be collected directly by third-party service providers such as:

Google Analytics (for website performance insights)
Email marketing platforms (for newsletters and class updates)
Payment processors (for secure booking and subscriptions)

Please review their privacy policies to understand how they manage your information, as these are beyond our control.

DIRECT MARKETING

We may use your personal information to send you information about our programmes, workshops, and wellbeing resources where you have given consent (implied or explicit). You may opt out at any time by contacting us or using unsubscribe links in our communications.

CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION

Personal information submitted on our website may be stored in the Cloud. This may involve sharing information with overseas third parties that provide:

Cloud hosting services
Email and marketing platforms
Payment processing infrastructure

By providing personal information, you consent to these disclosures. We are not responsible for compliance with UK privacy laws by overseas recipients.

HOW DOES ROSETTA WELLBEING HOLD AND SECURE YOUR PERSONAL INFORMATION?

We take reasonable steps to ensure the information we collect is accurate, complete, and relevant.

Electronic data is secured with password protection and access controls
Hard copies (if any) are stored securely

Despite safeguards, no online system can guarantee absolute security

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Requests for access or correction must be submitted in writing. We will respond within a reasonable timeframe, provided granting access:

Does not impact others' privacy
Is not frivolous or unlawful
Can be verified as a legitimate request

We reserve the right to charge reasonable fees and may withhold access until payment.

COMPLAINTS

For complaints or concerns about this policy, contact us at hello@rosettawellbeing.co.uk. We will review and respond promptly and professionally.

MORE INFORMATION

For any further questions about our privacy practices, please contact us:

Email: hello@rosettawellbeing.co.uk